Return and Refund Policy

The following returns policy applies to all items sold on twistedchoppers.com

If you are not fully satisfied with your purchase, return it. It’s easy! You may return it with your original sales receipt, a gift receipt, or the original packing slip. We will happily exchange or refund your item(s). All returns are all subject to a 20% restocking fee. This fee is waived if the return is applied to a replacement item of equal or greater value.

An item not marked as non-returnable on the product detail page is eligible for return within the 30-day return window if it fulfills one or more of the following conditions:

  • Was in a physically damaged condition at the time of delivery
  • Has one or more parts or accessories missing
  • Does not match what was ordered

Returns are not accepted for items such as electronics, fenders with struts welded on, springer front ends, wheels, or anything that’s a special order request or made per a customer’s specifications. Many items are sold with surface finishes that are easily damaged without proper handling. Returns must be 100% free of defects such as scuffs, scratches, or anything that will not allow us to sell the item as new again. If we receive a return that does not meet these requirements a refund deduction for decreased value on used or damaged returns will be applied. Items must be returned in the original manufacturer’s packaging.

If the return is the result of shipping damage, missing parts, or does not match the product description, we will refund the full price of the item(s) as well as the original shipping cost. Please contact us for a free return label.

Refunds are applied to the original payment method or can be retained as a credit towards a future sale if requested.

Return address:

Twisted Choppers
Attn: Returns
27085 S Tallgrass Ave
Sioux Falls, SD 57108