Return and Refund Policy

The Following Returns Policy Applies to All Items Sold by Twisted Choppers, a Division of Custom Innovations, Inc.

If You Are Not Fully Satisfied with Your Purchase, Return It. It’s Easy! You May Return It with Your Original Sales Receipt, a Gift Receipt, or The Original Packing Slip. We Will Happily Exchange or Refund Your Item(s). Please Include a Detailed Description Stating Why You’re Returning the Item and If You Want a Refund, Exchange or Full Store Credit.

An Item Not Marked as Non-Returnable on The Product Detail Page Is Eligible for Return Within the Applicable Return Window if It Fulfills One or More of The Following Conditions:

  • Was in A Physically Damaged Condition at The Time of Delivery
  • Has One or More Parts or Accessories Missing
  • Does Not Match with What Was Ordered

All Returns and Cancellations Are Subject to A 20% Restocking or Refund Fee. This Fee Is Waived if The Refund Is Applied to A Replacement Item of Equal or Greater Value or Store Credit if Requested.

Returns Are Not Accepted for Items Such as Electronics, Fuel Injection Engine Tuners, Fenders with Struts Welded On, Springer Front Ends, Wheels, or Anything That’s a Special Order Request or Made per A Customer’s Specifications. Many Items Are Sold with Surface Finishes that Are Easily Damaged without Proper Handling. Returns Must Be 100% Free of Defects Such as Scuffs, Scratches, or Anything that Will Not Allow Us to Sell the Item as New Again. if We Receive a Return that Does Not Meet These Requirements a Refund Deduction for Decreased Value on Used or Damaged Returns Will Be Applied. Items Must Be Returned in The Original Manufacturer’s Packaging or We Cannot Accept the Return. Package Your Return Well and Make Sure Painted, Powdercoated, Chrome or Any Finished Part Is Not Allowed to Touch Other Parts or Freely Move Around in The Box. This Will Damage the Finish and Cause Your Return to Be Rejected.

If the Return Is the Result of Shipping Damage, Missing Parts, or Does Not Match the Product Description, We Will Refund the Full Price of The Item(s) as Well as The Original Shipping Cost. Please Contact Us for A Free Return Label. All Other Returns Are at The Buyer’s Expense.  If You Are Returning High-Value Items, You May Consider Using a Trackable Shipping Service or Purchasing Shipping Insurance. We Cannot Guarantee that We Will Receive Your Returned Item and This Will Cover You in Case It Is Lost or Damaged.

When We Receive Your Return You Will Be Notified of The Approval or Rejection of Your Refund. if You Are Approved, Then Your Refund Will Be Applied to The Original Payment Method or Can Be Retained as A Credit Towards a Future Sale if Requested.

Depending on The Payment Method, There Is Typically 3-5 Days Processing Time Before a Refund Is Posted. if You Haven’t Received a Refund, Please contact Your Credit Card Company, Bank or Other Payment Processors as It May Take Some Time Before Your Refund Is Officially Posted.

If You’ve Done All of This and You Still Have Not Received Your Refund Yet, Please Contact Us at info@twistedchoppers.com

Please Send All Returns to The Following Address with A Copy of Your Receipt and Reason for Return.

Return Address:

Twisted Choppers
Attn: Returns
27085 S Tallgrass Ave
Sioux Falls, SD 57108