Start A Return - Twisted Choppers

Return Process

How It Works

Look Up Order

Enter your order number and email to verify your order.

Tell Us Why

Select the items being returned and explain the reason for each.

Get Approval

We review and email you approval with shipping instructions.

Ship & Refund

Pack the item securely, ship it, and we'll process your refund after inspection.

Please read our Return and Refund Policy before submitting. The acknowledgments at the bottom of this form require you to agree to that policy.

Submit Your Request

Return Request

Do not ship anything until you receive approval and shipping instructions from our team. Packages received without prior approval may be refused. You will receive a response within 1-2 business days.

Leave this field empty

Step 1 — Look Up Your Order

Enter the order number and email used at checkout. We'll verify your order and show you the items you can return.

Email Used on Order *

Order Number *

Order verified

Items to Return *

Check each item you are returning. Select a reason for each. Adjust the quantity if you're returning fewer than you ordered.

Damage or carrier claim? Please keep all original packaging (shipping box, internal padding, manufacturer box, and packing materials) until your claim is resolved. The carrier may require physical inspection. Discarding packaging before resolution may void our ability to file with the carrier.

Bike Information *

Required for fitment claims so we can verify the part against your bike.

This is a custom build (not a stock production model)

Year

Make

Model

Custom Build Description *

Rear Tire Size If relevant (e.g. for fender fitment)

Photos * JPG, PNG, HEIC, or PDF — up to 12 files, 10 MB each

Upload clear, well-lit photos showing the issue.

📷 Click or drag your photos here * Select multiple files at once, or click again to add more

After uploading, assign each photo to the item it shows. Use "General" for photos that cover multiple items or general context.

How Would You Like to Resolve This? *

Refund to original payment methodStandard refund per our policy. Store creditRestocking fee waived. Credit issued to your TC account. Direct exchangeRestocking fee waived. Tell us in comments below what you'd like in exchange.

Return Shipping Option *

TC-issued return label (actual cost deducted from refund)We create the label. Final cost reflects the actual carrier charge for your item. I'll use my own carrierYou ship the package at your expense. Tracking and insurance recommended. Free TC-issued return labelAvailable for damage, wrong item, or missing parts claims (subject to review).

Additional Comments Optional, but helpful

Acknowledgments *

I have read and agree to the current Return and Refund Policy, including the sections on eligibility, restocking fees, return shipping, and abuse.
I confirm each item is in the condition I described above. I understand the final restocking tier will be determined by Twisted Choppers' inspection upon receipt, and that misrepresentation may result in return refusal.
I understand no return will be processed and no refund issued until I receive approval and shipping instructions from Twisted Choppers, and the items have been received and inspected. I will not ship anything before receiving that approval.
I will pack the items in their original manufacturer packaging. I understand that damage occurring during return shipping due to insufficient packaging is my responsibility.
(For damage claims) I will keep all original packaging (shipping box, internal padding, manufacturer box, and all packing materials) until this claim is fully resolved, including any carrier inspection.
I confirm I am the customer of record for this order, or that I am authorized to request its return.

Electronic Signature *

By typing your full legal name below, you confirm the information provided is accurate, that you have read the Return and Refund Policy, and that you agree to all of the acknowledgments above. This typed signature has the same effect as a handwritten signature under the federal E-SIGN Act.

Type Your Full Name

Common Questions

FAQ

Can I return multiple items in one request?

Yes. Check every item you want to return, pick a reason for each, and submit one request. The reasons can all be the same, or different per item.

How long do I have to return an item?

You have 90 days from the date of delivery to request a return on eligible items. The form will tell you the exact date your return window closes when you look up your order.

What if my item arrived damaged?

Report damage within 72 hours of delivery using this form. Include photos of the outer packaging (with the shipping label visible), the item inside the packaging, and a close-up of the damage. Keep all original packaging until your claim is fully resolved.

I can't find my order in the system.

Double-check that you entered the correct order number and the email address used at checkout (not a different account email). If you still can't find it, email info@twistedchoppers.com with your details and we'll help track it down.

My bike is a custom build with no exact year/make/model.

For any fitment claim, check the "This is a custom build" box in the Bike Information section. You'll get a description field where you can detail your frame, motor, modifications, and anything else relevant to fitment.

Will I be charged a restocking fee?

The restocking fee is based on the condition of each item when we receive it. 0% for unopened, factory-sealed items; 10% for opened but unused; 20% for test-fit or installed. The fee is waived if you choose store credit or a direct exchange.

What items can't be returned?

Electronics and fuel tuners (once opened), springer front ends, wheels, rear fenders with welded struts, and any custom-made or special-order items. See the full Return and Refund Policy for details.