Terms and Conditions

By accessing or using this Website, you confirm that you are at least 18 years of age and have the legal authority to enter into these Terms. If you are placing an order on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

Your continued use of the Website constitutes acceptance of these Terms as they may be updated from time to time. We will note the effective date at the top of this page whenever changes are made. It is your responsibility to review these Terms periodically.

This Website is not intended for use by individuals under 18 years of age, in compliance with the Children’s Online Privacy Protection Act (COPPA).

All prices are listed in U.S. Dollars (USD). We reserve the right to change prices at any time without prior notice. Prices in effect at the time your order is placed will apply to that order.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud. If your order is cancelled after payment, a full refund will be issued.

Payment Processing

Credit card payments are processed through Braintree/PayPal. All transactions are subject to verification including Address Verification System (AVS) and CVV checks. Orders that fail verification may be declined or held for manual review.

Because many of our products are custom-manufactured or produced to order, your payment method will be charged at the time the order is placed.

All returns, refunds, cancellations, and exchanges are governed by our Return and Refund Policy, which is incorporated into these Terms by reference. By placing an order, you acknowledge and agree to the following:

• A non-refundable 3.5% transaction fee applies to all refunds and cancellations processed after 10 minutes from purchase. This fee is charged by payment processors and is not returned to Twisted Choppers.
• A restocking fee of up to 20% applies to returned items to cover inspection and repackaging costs.
• Original shipping costs are non-refundable. For orders that qualified for free shipping, the actual outbound shipping cost incurred by Twisted Choppers will be deducted from the refund.
• Refunds are issued as a single net amount reflecting all applicable deductions. No separate charges will be applied.

The 3.5% transaction fee and restocking fee are waived if you choose Store Credit or a Direct Exchange. Please review the full Return and Refund Policy for complete details on eligibility, non-returnable items, packaging requirements, and the return process.

Domestic Shipping

In-stock orders placed before 12:00 PM CST (Mon-Fri, excluding holidays) ship the same day. Otherwise, in-stock orders ship the next business day. Shipping is via UPS, FedEx, or USPS for small packages. Engines and large items ship via freight carrier. Standard ground delivery is 1-6 business days.

International Shipping

International shipments typically arrive within 6-10 business days. Customers are responsible for all customs duties, import taxes, and fees imposed by the destination country. These charges vary by country and are not controlled or collected by Twisted Choppers.

Custom & Backordered Items

Components requiring custom manufacturing or finishes may take 1-5 weeks. If an item is on backorder, you will receive an email within 1-2 business days with an estimated ship date and the option to cancel. Estimated lead times shown on product listings indicate the time before the item leaves our warehouse; shipping transit time is in addition.

Title & Risk of Loss

All goods are F.O.B. at our fulfillment center. Title and risk of loss pass to you upon delivery to the carrier.

Package Delivery

Once a package is documented as delivered by the carrier (via GPS, photograph, or signature), Twisted Choppers is not liable for theft or loss occurring after delivery. We recommend using hold-for-pickup options if package theft is a concern in your area.

Twisted Choppers Branded Products

Twisted Choppers warrants its branded products to the original purchaser to be free from defects in materials and workmanship for 30 days from the delivery date under normal and intended use. This warranty covers plating defects but does not cover surface rust caused by inadequate care, corrosion from chemicals or adverse weather, or damage from misuse, improper installation, or improperly tuned engines.

At our sole discretion, we will repair or replace any qualifying product returned to us at the owner’s expense. This warranty does not cover installation labor. Twisted Choppers branded products must be used only with hardware and adapters supplied by Twisted Choppers. Products purchased as seconds or blemishes are excluded from warranty coverage.

Transfer of ownership voids this warranty.

Third-Party Products

Products manufactured by third parties are sold as-is and carry only the manufacturer’s warranty, if any. Twisted Choppers makes no express or implied warranties on third-party products, including warranties of merchantability or fitness for a particular purpose. Product descriptions and specifications are provided by the manufacturer; Twisted Choppers does not independently verify them. For warranty claims on third-party products, please contact the manufacturer directly. We will provide any necessary documentation upon request.

Warranty Claims

To initiate a warranty claim, email info@twistedchoppers.com with your order number and photos of the defect. If approved, return the product to: Twisted Choppers, Attn: Warranty, 27085 S Tallgrass Ave, Sioux Falls, SD 57108.

All content on this Website, including text, images, graphics, logos, product descriptions, and underlying code, is the property of Twisted Choppers or its licensors and is protected by U.S. copyright and trademark law. You may not copy, reproduce, distribute, or commercially use any content from this Website without our prior written consent.

You may not frame this Website, link to it in a misleading context, or use our trademarks or branding without express permission.

To the fullest extent permitted by law, Twisted Choppers, its owners, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this Website or the purchase of any products, regardless of the theory of liability.

Our maximum aggregate liability for any claim arising from or related to your use of this Website or any purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disruptions, supply chain shortages, carrier delays, or disruption of communications infrastructure.

This Website is provided “as is” without warranties of any kind regarding availability, accuracy, or freedom from errors, viruses, or other harmful components. You use this Website at your own risk.

Informal Resolution

Before initiating any formal dispute, you agree to contact us at info@twistedchoppers.com and allow 30 days to attempt to resolve the matter informally.

Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising from or relating to these Terms or your purchase shall be resolved by binding arbitration administered by the American Arbitration Association under its then-current Consumer Arbitration Rules. The arbitration shall take place in Sioux Falls, South Dakota. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Exceptions

Either party may bring an individual action in small claims court in Lincoln County, South Dakota, if the claim qualifies. Nothing in this section prevents Twisted Choppers from seeking injunctive relief in court for intellectual property violations.

Class Action Waiver

You agree that any dispute resolution will be conducted on an individual basis only. You waive any right to participate in a class action, class arbitration, or representative proceeding.

These Terms are governed by the laws of the State of South Dakota, without regard to conflict of law principles. For any matter not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in or serving Lincoln County, South Dakota.

You agree to indemnify, defend, and hold harmless Twisted Choppers, Custom Innovations, Inc., and their officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorney’s fees) arising from your use of this Website, your violation of these Terms, or your violation of any third party’s rights.

Your use of this Website is also governed by our Privacy Policy and Cookie Policy. By using the Website, you consent to the collection and use of your information as described in those policies. California residents may have additional rights under our California Privacy Rights notice.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect. Our failure to enforce any provision does not constitute a waiver of that provision. These Terms, together with the Return and Refund Policy and Privacy Policy, constitute the entire agreement between you and Twisted Choppers regarding your use of the Website and any purchases made through it.

Any communication you submit to Twisted Choppers through the Website (excluding personal information governed by our Privacy Policy) will be considered non-confidential. You grant Twisted Choppers a non-exclusive, royalty-free license to use such communications for business purposes.

Twisted Choppers, a Division of Custom Innovations, Inc.

27085 S Tallgrass Ave, Sioux Falls, SD 57108

Phone: (605) 498-0105 (Mon-Fri, 9 AM – 4:30 PM CST)

Email: info@twistedchoppers.com